Jaye 9 Privacy Policy — Your Data Is Safe With Us

Jaye 9 (jaye9.im) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting our members' privacy is a fundamental responsibility — not just a legal requirement.

This privacy policy applies to all members and visitors using the Jaye 9 platform. By accessing or using the platform, you are considered to have agreed to this privacy policy.

Our Privacy Policy answers three core questions: what data we collect, why we collect it, and how we keep it safe. We want you to use Jaye 9 with complete peace of mind.

The following information may be collected when you register and use Jaye 9:

We follow a strict minimal data collection policy — we only ask for information that is genuinely necessary.

Jaye 9 uses your information only for specific, defined purposes, each of which is clearly outlined below:

• Account Management: For registration confirmation, login verification, and account security.
• Payment Processing: To process deposits and handle withdrawal requests.
• Identity Verification (KYC): For fraud prevention and age verification.
• Service Improvement: To better understand your preferences and deliver a more personalized experience.
• Security Assurance: To prevent fraud and unauthorized account access.
• Customer Support: For resolving your questions and complaints.
• Legal Compliance: To comply with applicable laws and regulations.

The technical measures Jaye 9 uses to protect your data:

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Firewall Protection: Multi-layered firewalls to prevent unauthorized access.
• Secure Server: Data is stored exclusively in secure, certified data centers.
• Access Control: Only authorized personnel are permitted to access data on a need-to-know basis.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.

In the event of a data breach, we will notify all affected members within 72 hours.

Below is a clear breakdown of when and with whom Jaye 9 may share your information:

• Payment Processors: The necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals. They operate under their own privacy policies.
• Legal Authorities: Data may be disclosed in response to a court order or other legal obligation.
• Fraud Prevention: Limited data may be shared with security agencies to prevent fraudulent activity.

The Jaye 9 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

Types of Cookies We Use:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are used most — on a completely anonymous basis.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

As a Jaye 9 member, you have the following rights over your own data:

To exercise these rights, support@jaye9.im Send us an email.

Jaye 9 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

Age is verified at registration. If an underage account is detected, it is immediately suspended and all associated data is deleted.

How long Jaye 9 retains your data depends on the type of information and the purpose it was collected for:

• Account Information: For the duration your account is active, and for 3 years after closure (for legal compliance).
• Transaction Information: 5 years (as required by financial regulations).
• Cookie Data: At the end of a session or up to 12 months, whichever comes first.
• Support Contact: 2 years from the date of resolution.

After the retention period, data is securely deleted or anonymized.

Jaye 9 may update this privacy policy when necessary. If changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, you will be notified via email or an in-account notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, complaints, or requests regarding this privacy policy, please contact us:

Our privacy team typically responds within 48 hours. For urgent matters, please reach us via live chat.